Welcome Homelinx customers

On Monday 30 November, Fuzenet Pty Ltd (Fuzenet) will be discontinuing its Homelinx Internet brand with all Homelinx Internet customers transitioning to the FuzeNet brand. FuzeNet is an Australian Internet Provider that has been connecting people to super-fast Internet for nearly 10 years. FuzeNet is committed to giving you the best experience possible, and we are excited to bring both brands together.

There will be absolutely no change to your service and no downtime during this brand transition. We have put together this guide with all the important information you need to know and to help you know what to expect over the coming days.

1. Customer Service

From Monday 30 November if you need customer service, you will need to contact FuzeNet’s Australian-Based Customer Service Centre. Our friendly and professional team can be reached on 1300 881 917 or via email support@fuzenet.net.au.
Customer Service is open Monday – Friday from 8AM – 9PM and Saturday and Sunday 9AM - 5PM ACST.

2. Customer Portal

Your customer portal will move to the FuzeNet platform, and can be accessed here: my.fuzenet.com.au. Your username and password will remain the same. From Monday 30 November you will be able to log in and see your services, update any details and view and pay your invoices. It will look and feel different to your Homelinx Internet portal, but you will have greater functionality and self-service options to help you manage your account more easily.

3. Billing

Finally, from Tuesday 1 December, all future invoices and billing will come from and be payable to FuzeNet. If you have a direct debit set up, this will simply be transferred across and if you pay by BPay, you will notice a new Biller name on your account, you details won’t change. If you would like to make changes to the way you pay going forward, you will be able to do this direct in your customer portal.

From all of us here at FuzeNet, welcome! We’re so excited to have you join us as part of the family.