Welcome Varsity customers

On Thursday 15 October, Fuzenet Pty Ltd (Fuzenet) will be discontinuing its Varsity Internet brand with all Varsity Internet customers transitioning to the FuzeNet brand. FuzeNet is an Australian Internet Provider that has been connecting people to super-fast Internet for nearly 10 years. FuzeNet is committed to giving you the best experience possible, and we are excited to bring both brands together.

There will be absolutely no change to your service and no downtime during this brand transition. We have put together this guide with all the important information you need to know and to help you know what to expect over the coming days.

  1. Customer Service

    From Thursday 15 October if you need customer service, you will need to contact FuzeNet’s Australian-Based Customer Service Centre. Our friendly and professional team can be reached on 1300 881 917 or via email support@fuzenet.net.au.
    Customer Service is open Monday – Friday from 8AM – 9PM and Saturday and Sunday 9AM - 5PM ACST.
  2. Customer Portal

    Your customer portal will move to the FuzeNet platform, and can be accessed here: my.fuzenet.com.au. Your username and password will remain the same. From Thursday 15 October you will be able to log in and see your services, update any details and view and pay your invoices. It will look and feel different to your Varsity Internet portal, but you will have greater functionality and self-service options to help you manage your account more easily.
  3. Billing

    Finally, from Thursday 15 October, all future invoices and billing will come from and be payable to FuzeNet. If you have a direct debit set up, this will simply be transferred across and if you pay by BPay, you will notice a new Biller name on your account, you details won’t change. If you would like to make changes to the way you pay going forward, you will be able to do this direct in your customer portal.

From all of us here at FuzeNet, welcome! We’re so excited to have you join us as part of the family.

GOT A QUESTION? WE HAVE ANSWERS!

Click on a question.

Help! The NBN isn’t available at my address!

What type of Internet technology is available at my address?

What speeds can I expect?

Do I need a phone line with my FuzeNet service?

Is there any cost for setting up or installing my FuzeNet service?

What if I need a site visit from the NBN or a private fibre provider?

How long does installation and set up take?

Can I bring my own modem?

Can I pick up my router from the FuzeNet office?

I am switching to FuzeNet from another service provider. Will my internet go down when I change providers?

What type of IP address is provided?

Which providers does FuzeNet use?

How does billing work?

What are some of the factors that affect my internet speed?

What is the difference between and internal and external network?

What is the New Development Charge?

FuzeNet Reviews

See why FuzeNet is the top Internet company for over 16,000 customers

FuzeNet was fast, no downtime at all. I requested a 100/40 Mbps plan and have been receiving a constant average of 94/39 Mbps

- John, Mernda VIC

FuzeNet’S PLANS COME WITH THESE GREAT FEATURES:

Fast Speeds

Connect lots of devices all at the one time with our super-fast internet speeds.

Fast, Easy Setup

Have a hassle-free setup with step-by-step instructions for your new connection.

Local Support

Our friendly, local install technicians aim to have you up and running on the same day.