If your issue has not been resolved by our Support Team, you are entitled to lodge a complaint.
You can do so by the following means:
Mail: PO Box 557, Gladesville NSW 1675
National Relay Service: TTY/Voice 133 677 | Speak & Listen 1300 555 727
If requested, we will help you with formulating, lodging and progressing your complaint. This may be necessary for consumers with a disability, those who are suffering financial hardship or are from a non-English speaking background.
We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.
You can contact the TIO as follows:
Phone: 1 800 062 058
Fax: 1 800 630 614
The services of the TIO are free of charge.